Credit limit increase

I requested a credit increase on my credit card for R20 000. initially with the registration of this increase , I had very bad service with the help-desk. (you are welcome to go and listen to all my phone recordings. I also have them on my side.) They said I had to wait 3 to 5 working days. last week I phoned in 3 times again to make sure they have received all my paperwork. every time they confirmed it. Yesterday I receive a new contract saying that they want to give me R72 000. When I phoned the help-desk again to find out what is happening, she informed me that my previous application was cancelled for the R20 000 and they sent me a new quote where they will increase it with R72 000 and as soon as I signed it, I will have to wait again for 3 to 5 working days !!!!!!. This is not up. I just want R20 000 and that's what I signed for. I was hoping the money would have been ready yesterday , but now I have to wait 3 to 5 days again??? I requested them to escalate my call and I spoke a team-leader that promised me that she will speed things up. I don't want to wait for 1 or 2 days , I want the money in as per my previous waiting time , like in today !!