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Nivesh R
1 reviews | Active since Dec 2015
18 May 2020, 14:40
Credit Life - no assistance from FNB regarding home loan
I contacted FNB on 28 April 2020 regarding the activation of my credit life insurance on my home loan and credit card accounts, as I am not receiving an income "no work no pay" and I do qualify for such assistance. Lemarque May from FNB advised that i should send an email together with my supporting documents which I had done on the same day. My credit card application was approved on 3 May, however I did not receive any communication regarding my home loan. Thereafter I have made several calls and sent various emails following up on the progress of my application, however to date I have not received any response. Please can someone assist as a matter of urgency as this is unacceptable.
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Nivesh R's updateReviewer Update
11 Jun 2020, 15:58Good Day
I am very disappointed by the service i received from Natasha Pillay who contacted me regarding my initial complaint regarding my home loan account.
After Natasha Pillay from the Life Department contacted me, she advised that she would go back to the call recordings to when i was sold the relevant policy on my home loan account and will provide feedback. I did request a copy of the recordings as i felt that i was mislead when i was sold the polices for my home loan. I was under the impression that the policies I was advised to take out on my home loan would cover me in the event that i am unable to make payment to this account for what ever reason. i stressed to her that this recording would be vital in my concern,
however she did not get back to me on this matter and the last correspondence that i have received from her was a copy of the signed contract. (no recordings or further telephonic explanation )
i then followed up on email a few times and still did not receive any feedback.
i contacted the home loans department today from the Kyalami branch and went on to explain the issue i am facing to a very helpful guy named Desmond who assisted me by re sending her an email to follow up on my matter.
Can someone that actually lives by the company Motto "how can we help you?" actually assist me on this urgently.
I am very disappointed by the service i received from Natasha Pillay who contacted me regarding my initial complaint regarding my home loan account.
After Natasha Pillay from the Life Department contacted me, she advised that she would go back to the call recordings to when i was sold the relevant policy on my home loan account and will provide feedback. I did request a copy of the recordings as i felt that i was mislead when i was sold the polices for my home loan. I was under the impression that the policies I was advised to take out on my home loan would cover me in the event that i am unable to make payment to this account for what ever reason. i stressed to her that this recording would be vital in my concern,
however she did not get back to me on this matter and the last correspondence that i have received from her was a copy of the signed contract. (no recordings or further telephonic explanation )
i then followed up on email a few times and still did not receive any feedback.
i contacted the home loans department today from the Kyalami branch and went on to explain the issue i am facing to a very helpful guy named Desmond who assisted me by re sending her an email to follow up on my matter.
Can someone that actually lives by the company Motto "how can we help you?" actually assist me on this urgently.
NR
Nivesh R's update11 Jun 2020, 15:58
Reviewer Update
Good Day
I am very disappointed by the service i received from Natasha Pillay who contacted me regarding my initial complaint regarding my home loan account.
After Natasha Pillay from the Life Department contacted me, she advised that she would go back to the call recordings to when i was sold the relevant policy on my home loan account and will provide feedback. I did request a copy of the recordings as i felt that i was mislead when i was sold the polices for my home loan. I was under the impression that the policies I was advised to take out on my home loan would cover me in the event that i am unable to make payment to this account for what ever reason. i stressed to her that this recording would be vital in my concern,
however she did not get back to me on this matter and the last correspondence that i have received from her was a copy of the signed contract. (no recordings or further telephonic explanation )
i then followed up on email a few times and still did not receive any feedback.
i contacted the home loans department today from the Kyalami branch and went on to explain the issue i am facing to a very helpful guy named Desmond who assisted me by re sending her an email to follow up on my matter.
Can someone that actually lives by the company Motto "how can we help you?" actually assist me on this urgently.
I am very disappointed by the service i received from Natasha Pillay who contacted me regarding my initial complaint regarding my home loan account.
After Natasha Pillay from the Life Department contacted me, she advised that she would go back to the call recordings to when i was sold the relevant policy on my home loan account and will provide feedback. I did request a copy of the recordings as i felt that i was mislead when i was sold the polices for my home loan. I was under the impression that the policies I was advised to take out on my home loan would cover me in the event that i am unable to make payment to this account for what ever reason. i stressed to her that this recording would be vital in my concern,
however she did not get back to me on this matter and the last correspondence that i have received from her was a copy of the signed contract. (no recordings or further telephonic explanation )
i then followed up on email a few times and still did not receive any feedback.
i contacted the home loans department today from the Kyalami branch and went on to explain the issue i am facing to a very helpful guy named Desmond who assisted me by re sending her an email to follow up on my matter.
Can someone that actually lives by the company Motto "how can we help you?" actually assist me on this urgently.