PW
Phinneed W
1 reviews | Active since Aug 2020
21 Jan 2021, 14:06
Credit life insurance FNB
I had a discovery credit card with fnb but they split, Got retrenched in May 2019 and did a credit life insurance claim, FNB said they could not help as they are splitting with Discovery, I called Discovery Bank and they said FNB is suppose to help me. What does one do and who you trust, can the Ombudsman help me with this matter?
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Phinneed W's updateReviewer Update
22 Jan 2021, 21:49This is what I got back from FNB, it's so disappointing, they were partners with Discovery ob the credit cards and was their responsibility but this is what they say now
"Good day Mr Phinneed Wallace
Thank you for writing to us. We acknowledge receipt of your complaint.
With regards to your compliant logged on Discovery credit card acc. credit insurance. Note that the Discovery credit card was migrated to the Discovery Bank in June 2020. With the migration of the card, any insurance registered to the acc. at the time, were to be migrated to Discovery Bank. You will need to inquire with the Discovery Bank for any insurance claim assistance as the insurance services for FNB credit card, doe not cover the Discovery credit cards which have been migrated over.
For further assistance, you may contact *** / www.fnb.co.za
Kind regards
FNB Credit Card | Retail Banking"
"Good day Mr Phinneed Wallace
Thank you for writing to us. We acknowledge receipt of your complaint.
With regards to your compliant logged on Discovery credit card acc. credit insurance. Note that the Discovery credit card was migrated to the Discovery Bank in June 2020. With the migration of the card, any insurance registered to the acc. at the time, were to be migrated to Discovery Bank. You will need to inquire with the Discovery Bank for any insurance claim assistance as the insurance services for FNB credit card, doe not cover the Discovery credit cards which have been migrated over.
For further assistance, you may contact *** / www.fnb.co.za
Kind regards
FNB Credit Card | Retail Banking"
PW
Phinneed W's update22 Jan 2021, 21:49
Reviewer Update
This is what I got back from FNB, it's so disappointing, they were partners with Discovery ob the credit cards and was their responsibility but this is what they say now
"Good day Mr Phinneed Wallace
Thank you for writing to us. We acknowledge receipt of your complaint.
With regards to your compliant logged on Discovery credit card acc. credit insurance. Note that the Discovery credit card was migrated to the Discovery Bank in June 2020. With the migration of the card, any insurance registered to the acc. at the time, were to be migrated to Discovery Bank. You will need to inquire with the Discovery Bank for any insurance claim assistance as the insurance services for FNB credit card, doe not cover the Discovery credit cards which have been migrated over.
For further assistance, you may contact *** / www.fnb.co.za
Kind regards
FNB Credit Card | Retail Banking"
"Good day Mr Phinneed Wallace
Thank you for writing to us. We acknowledge receipt of your complaint.
With regards to your compliant logged on Discovery credit card acc. credit insurance. Note that the Discovery credit card was migrated to the Discovery Bank in June 2020. With the migration of the card, any insurance registered to the acc. at the time, were to be migrated to Discovery Bank. You will need to inquire with the Discovery Bank for any insurance claim assistance as the insurance services for FNB credit card, doe not cover the Discovery credit cards which have been migrated over.
For further assistance, you may contact *** / www.fnb.co.za
Kind regards
FNB Credit Card | Retail Banking"