Credit life insurance

Item: FNB (First National Bank)
Rating: 1
Author: tshepiso R

I am disappointed on how fnb credit life insurance is handling the claims regarding the situation of Covid-19. My claim was declined because the letter from my employer said i will be receiving some money not my full salaries and because of that it was declined. I don't understand how that is enough to decline a claim. My employer was kind enough to give his employees some money to buy food in this hard times we going through. And because of that my claim was declined. And i will be paying this insurance for 5 years. I am disappointed on how FNB is handling my claim. And i ask myself how many people out there are in the same situation. We are force to take this insurance when applying for credit but when we need help this is how things are handled disgrace.

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Replies (1)

tshepiso R's updateReviewer Update

14 May 2020, 15:10

I am still every unhappy with the reason i got from fnb, my credit life insurance was declined because the letter from my employers said " i will not receive full salary but will receive something" because of that the claim is declined. What if my employer gave me R500 and i am supposed to pay my loan R2100 how is that possible. I believe this is loss of income Fnb doesnt want to do the right thing. And we forced to take this insurances when we apply of credit. Disgrace.

tshepiso R's update14 May 2020, 15:10

Reviewer Update