1 reviews | Active since Oct 2017
Credit insurance
I had a personal loan with FNB from 2013, the service was great during the time I had stable income, thus after that FNB had failed to fulfil credit life insurance, I had escalated to care and loans nobody knows what to do, processes to handle my request, I had then deemed debt prescribed as I had not been contacted for over 36months FNB agents are *********** to deal straight with me, the emails I have sent no one attends to them, well I need urgent assistance this is been going on for few months now an agent name FIona Letsoao Johannesburg confirmed account not prescribed and hid their contact information others asks for my ID and respond sorry I cannot help you please toward correct department ( Giovanni Peterson ) another has responded with incorrect details multiple times insisted I confirm these details ( deven) I have long trails of the above complaint
I would like answers on the above concerned Ref ********** Contact ********** 572
Professional consultant to assist ets do the needful, accounted and responsible as I have initiated contact with FNB yet I am failing to get responses a if they are the client, they have not attempted not once I keep calling and I get no results/way forward (omission/failure to act) the record from fiona letsoalo which indicate payment date is not accurate I needed to enquire reasons and proof. Prior response shall be highly regarded. Kind regards
Good day Nkosi,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nkosi,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for your posting.
I have reviewed your complaint and noted that FNB Loans had been in contact with you. They have advised you that the account is not prescribed due to a payment which was made in 2016, this matter has to be addressed with your debt counsellor's.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for your posting.
I have reviewed your complaint and noted that FNB Loans had been in contact with you. They have advised you that the account is not prescribed due to a payment which was made in 2016, this matter has to be addressed with your debt counsellor's.
Regards,
Hello Peter Complaints Team
*** (option one)