NVdM
Natasha Van der Merwe

1 reviews | Active since Nov 2014

26 Feb 2015, 18:45

CREDIT CARD with WRONG physical address

Truly annoyed. I spent weeks trying to get a credit card due to your staff never 'receiving' my payslips ect. I finally got it delivered today. I am already regretting the decision joining FNB. I told your staff NUMEROUS times what my address is, but still they got it wrong. They needed my old address which I gave them. I made it clear THAT I DO NOT STAY THERE ANYMORE and I was assured that it was just something they needed to put on the system. Now on all the documents you have sent me, my old address is reflecting. This is unacceptable! Private information being sent to a stranger. Considering that you want proof of address for everything, including a copy I had to give to Mr Delivery today, one would expect that it would have been correct. I want this sorted out tomorrow!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Feb 2015, 08:19
Official
Hello NvdM1000,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 634048.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)