Credit card upgrade application not processed

FNB offered me a pre-approved credit card upgrade, via the website. I accepted the offer on the 21st April 2015, signed the quote and it and the other required documents on the 24th April. The website promised that the card would be delivered WITHIN 3 DAYS. It is now the 15th May 2015, and after numerous telephone calls from my side to try and find out why I don't have the card I still don't have an answer.. I have spoken to Shafika and Lameez several times. The matter has been escalated several times to Rosetta Samson and I still have not heard from anybody. <br> <br> FNB goes to great lengths to tell the public what a great bank they are and that one's life will be much better by banking with them. I have banked with them for many years but it's experiences like these that make one definitely want to look elsewhere.