Credit Card upgrade a pain

Hi Peter<br> <br> I am not really sure why FNB makes so much noise about its credit cards when it can't serve the clientele it already has. It clearly cannot cope.And for lack of a better term, the call centre is a pain...<br> <br> I app**** for a credit card upgrade online around mid April. I was assisted by a consultant at branch and promised that I would get a response within three days. I called the credit card call centre after over a week and was advised that my application was pending because I had not submitted some documents. I was never advised about this when I app**** but I obliged and returned to the branch.<br> <br> At the branch, they could not find my application on the system and they had to call the credit card call centre. I sat with a consultant for about an hour as she was being referred from one department to another and staying on hold forever.<br> <br> My matter was never resolved. The consultant who was very helpful and polite could only take my details and promised to call me later so that I can go back and sign the docs. She was visibly frustrated but I just wondered if she could have been more agitated than I was <br> <br> I sincerely hope FNB is not getting too busy for its clients.<br> <br> <br>