credit card transaction query

<p>I went in to the branch to query a transaction that I wasn't fami**** with on my credit card statement to seek further clarity on this transaction. </p> <p>I spend an hour with the consultant trying to help me but when she was calling the relevant department they said they couldn't help me because the transaction was older then 30 days and that I used my card and pin number to authorize the transaction. </p> <p>I asked for specifics about the transaction because even after the explanation the ***** department gave me "that the transaction was older then 30 days and that I used my card and pin number to authorize the transaction" still couldn't remember doing such a payment with my card. </p> <p>I was told by the consultant that she couldn't help me any further. </p> <p>Am unhappy with the service I received from the ***** department. </p> <p> </p>