DB
Derik B
1 reviews | Active since Sept 2015
03 Nov 2015, 15:25
Credit Card Top-Up Debt Protection Plan
I would like to cancel the Top Up Debt Protection Plan, a long term insurance policy that I have on my credit card.<br> <br> I tried calling the call centre but kept getting bounced around between departments and no one be was able to help me properly and the next moment the call was shut down after I held on for about 15 minutes.<br> <br> I am not happy with this service.<br> <br> All i want is for this Policy to be cancelled ASAP please.<br> <br> <br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Nov 2015, 16:11Hello derikbou,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804904.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804904.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Nov 2015, 16:11
Official
Hello derikbou,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804904.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804904.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)