Credit Card Taking Ages To Activate

I app**** for a credit card with FNB on 2/6/2015, received my card in due time but the card is not active as my FICA documents are supposedly outstanding.<br> I have submitted the FICA documents 7 times now to numerous email addresses given to me by he FNB call centre and submitted my documents to the driver delivering the card.<br> The documents have been confirmed received on 17/6/2015 by the credit card department but hasn't been passed on to FICA.<br> How long is this supposed to take??<br> FNB's slogan is so ironic \HOW CAN WE HELP YOU"???<br> <br> Worst of all is that I have been charged for delivery/initiation fee but I'm completely unable to use the service I am charged for!!<br> Very unhappy client!!!!<br> """