Credit card still not delivered after 13 days!!!

My credit card was upgraded over the phone on 15 Oct 2015 after which delivery of the new card was meant to take place within 7 business days according to the FNB call center agent who was helping me. It's 13 business days later and nothing! <br> <br> I called the call center and was told they would check and get back to me. That never happened. I called again and same story. I've sent emails too but I have a feeling their inboxes are all unattended and an automated response is all I will get.<br> <br> Having been with FNB for years I am very disappointed with this service and the inconvenience. The old credit card has been disabled but still appears on my online profile. I cannot make any payments because I do not have the card.<br> <br> Someone please tell someone to do their job and get paid for more than taking lunch breaks!