1 reviews | Active since Jan 2018
Credit card still not closed!
I have been with FNB for years and it really disappoints me to have to write this. I have been calling (more than 3 times) to ask for my credit card to be closed and they are still stalling. It has been over a month (first call made on the 20th of December) and I want it closed! Someone help me get it done.
Hello Rosetta-remo-moakamedi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Hello Rosetta-remo-moakamedi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***