credit card statement

<p>I have been e-mailing FNB to get a statement on my credit card, i would to see how much i am left with since i paid extra in November but i keep receiving an acknowlegement e-mail that they have received my e-mail but yet i am not receiving what i have asked for. I want to settle the account this month but how do i do that if they are not providing statements. If i call i am placed on hold until my airtime runs out, if get through iget cut off!!!! </p>