Credit Card service disgusting - Worst customer experience i've ever had

Worst experience of my life!!!!

Did a simple credit card increase and went through hell. From people asking me to send the information numerous times, to FNB staff incorrectly putting my details into the system which caused all sorts of delays. This caused me to resubmit everything and then i was told everything was sorted. Post that the funds never reflected, i called again and was asked to resubmit the same documents. (The definition of insanity is doing the same thing over and over expecting a different result).

For a client who has one of your prestigious cards, i found the service to be appalling to say the least. The result of this whole experience is me missing the deadline for the thing i wanted to use the funds to pay for, so i will never get that time back and didn't even meet my objective in the raising of the facility.

Highly dissappointed, actually feel sick thinking about it.