AH
Andre H

1 reviews | Active since Feb 2015

18 Sept 2018, 07:36

Credit card **** from FNB

I have opened a credit card eith them to close my Standerdbank Credit card. So they said that I am qualified for a bundle option because I have a platinum card and I agreed. When the card eventually arrived, it was a gold Credit card and I was not paying the bundle option. So I have lodged multiple complaints (Reference ********** ) and it turns out that I am not qualified for the bundle option in the first place. Anyway, so then I looked and I was sudenly 322 in debt with them, because of 2 things: 1. The STANDARD card fees app**** and not the bundle option 2. Card delivery fee (and I picked it up at a branch, no one told me there is a DELIVERY FEE FOR PICKING UP IN A BRANCH)

Needless to say, they called me and told me that All my fees are going to be reversed and they will close the account.... so they DID NOT reverse the amount, rather, the amount came of my MAIN account to cover for their mistake. I will NEVER get anything from FNB again

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Sept 2018, 08:58
Official

Good Day Andre ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***