CREDIT CARD RIPOFF
<p>WHEN PAYING MY CREDIT CARD AT THE BEGINING OF OCTOBER , R11710.65, I MADE A MISTAKE AND ONLY PAID R11700.00 A SHORTFALL OF R10.65. IMAGINE MY HORROR IN NOVEMBER WHEN I RECEIVE MY STATEMENT AND GET CHARGED R569.31 INTEREST ON THIS SMALL AMOUNT. I HAVE SENT E-MAILS FOR AN EXPLANATION ASKING WHY I AM BEING CHARGED THIS EXORBITANT AMOUNT AND WHY FNB DID NOT PHONE AND ASK FOR THE R10.65, THERE REPLY THATS OUR POLICY.</p> <p>A PHONE CALL WAS ALL THAT WAS REQUIRED TO SET MATTERS RIGHT, BUT IT WOULD APPEAR A PHONE CALL IS ONLY MADE WHEN FNB. WANT TO SELL YOU "THERE SERVICES" </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
HOW LONG DOES IT TAKE TO SORT OUT A SIMPLE UNCOMPLICATED COMPLAINT FNB ? SO FAR TODAY 3 PHONE CALLS, EACH OF ABOUT 20 MINUTES AND EACH PERSON SAYING THEY DO NOT HAVE THE AUTHORITY TO RESOLVE THE COMPLAINT, SO I ASK , WHY ARE THEY PHONING ME.
WHEN I ASKED EACH ONE OF THEM IF THEY THOUGHT A CHARGE OF R569.31 FOR A SHORTFALL OF R10.65 WAS REASONABLE, GUESS WHAT, NO REPLY. ONLY WHEN PUSHED DID A LADY BY THE NAME OF LEVONA TODAY RELUCTANTLY SAY IT WAS REASONABLE, WHICH MOST PEOPLE WILL DISAGREE WITH.
WILL SOMEONE WITH AUTHORITY WHO CAN RESOLVE THE EXORBITANT CHARGE PHONE ME TOMORROW ONLY TIME WILL TELL.
HOW LONG DOES IT TAKE TO SORT OUT A SIMPLE UNCOMPLICATED COMPLAINT FNB ? SO FAR TODAY 3 PHONE CALLS, EACH OF ABOUT 20 MINUTES AND EACH PERSON SAYING THEY DO NOT HAVE THE AUTHORITY TO RESOLVE THE COMPLAINT, SO I ASK , WHY ARE THEY PHONING ME.
WHEN I ASKED EACH ONE OF THEM IF THEY THOUGHT A CHARGE OF R569.31 FOR A SHORTFALL OF R10.65 WAS REASONABLE, GUESS WHAT, NO REPLY. ONLY WHEN PUSHED DID A LADY BY THE NAME OF LEVONA TODAY RELUCTANTLY SAY IT WAS REASONABLE, WHICH MOST PEOPLE WILL DISAGREE WITH.
WILL SOMEONE WITH AUTHORITY WHO CAN RESOLVE THE EXORBITANT CHARGE PHONE ME TOMORROW ONLY TIME WILL TELL.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
-NO PHONE CALL,- NO NOTHING,- SO WHAT CAN ONE SAY,- JUST ANOTHER ******* BY A CORPORATE COMPANY. ONLY ONE PHONE CALL FROM A PERSON WHO COULD NOT RESOLVE THE COMPLAINT, NO CALL FROM ANYONE IN AUTHORITY WHO COULD. SO BEWARE OF PRESSING THE WRONG BUTTONS ON YOUR KEY BOARD AND PAYING F.N.B. A FEW RANDS SHORT OF WHAT YOU SHOULD, (R10.65) YOU WILL BE R I P P E D OFF. (R569.31)
-NO PHONE CALL,- NO NOTHING,- SO WHAT CAN ONE SAY,- JUST ANOTHER ******* BY A CORPORATE COMPANY. ONLY ONE PHONE CALL FROM A PERSON WHO COULD NOT RESOLVE THE COMPLAINT, NO CALL FROM ANYONE IN AUTHORITY WHO COULD. SO BEWARE OF PRESSING THE WRONG BUTTONS ON YOUR KEY BOARD AND PAYING F.N.B. A FEW RANDS SHORT OF WHAT YOU SHOULD, (R10.65) YOU WILL BE R I P P E D OFF. (R569.31)