KB
Kagiso B
1 reviews | Active since Apr 2013
12 Aug 2015, 12:08
Credit card retentions
I went into a branch to settle and close my credit card, the lady that help me at the branch gave me forms to sign and asked me to pay an amount to settle the credit card, 3rd week in an i still don't have a closed credit card, i even had to pay additional money to close it. Horrible service, you should have explained to me properly what the process is
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
12 Aug 2015, 12:51Hello Kagiso-Westrand,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 739245.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 739245.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Aug 2015, 12:51
Official
Hello Kagiso-Westrand,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 739245.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 739245.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)