Credit Card Renewal

I have a Platinum Cheque Acc which includes a personal banker. My Credit Card expired in January 2015. It has been 6 months and my new Card has still not arrived. I have tried telephonic-ally to get hold of my Private Banker with no luck, I have emailed numerous times and still no response. I have even spoken to someone else who assured me after I explained my frustration about a month & a Half ago that I would receive my new card within 7-14 working days. I am still waiting. I have money that I cannot access and don't have time to go into a branch, especially for something that FNB claim to be such an easy process.<br> <br> Service at FNB really sucks at the moment, so MAD right now.