1 reviews | Active since Feb 2017
Credit card refund still on hold
<p>Good day,</p> <p>On the 3rd of February 2017, a hotel in Singapore reversed charges to my credit card, to the value of 100 Singapore dollars.</p> <p>This amount has not been credited to my credit card as yet. The hotel is proved proof of the payment to the credit card and their bank states that the amount paid is ON HOLD with FNB.</p> <p>How long am I suppose to wait for my money to be refunded?</p> <p> </p> <p>Ps. I have made numerous enquiries with FNB, whilst abroad, and have not received any responses to my requests. </p> <p>Regards,<br />Renea Mahadeo</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I have now received an email directing me to resolve my issue by contacting **********
I do not wish to be contacted telephonically to resolve this issue, I require an email with an explanation and action taken by FNB to refund my money.
This is not a difficult, it is a matter of a foreign refund to my credit card, which should be processed as soon as the complaint is logged. As a bank, your job is to facilitate such payments, not direct clients to resolve this by themselves!!!!
My money has been withheld for 3 weeks and I believe that I should be paid interest on this amount. The level of incompetence in resolving such issues is shocking.
I have now received an email directing me to resolve my issue by contacting **********
I do not wish to be contacted telephonically to resolve this issue, I require an email with an explanation and action taken by FNB to refund my money.
This is not a difficult, it is a matter of a foreign refund to my credit card, which should be processed as soon as the complaint is logged. As a bank, your job is to facilitate such payments, not direct clients to resolve this by themselves!!!!
My money has been withheld for 3 weeks and I believe that I should be paid interest on this amount. The level of incompetence in resolving such issues is shocking.