SK
Samona K
1 reviews | Active since Oct 2016
02 Sept 2019, 14:53
Credit Card Query
I have emailed a query regarding my credit card deduction and requested a call back and have received no communication. I went onto call the credit card department and after explaining my situation I was transferred to 'collections' I would please appreciate being called back as it has been almost a week and I would like to query my credit card balance.
Thanks and Kindest regards Samona ***
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FNB (First National Bank)'s replyOfficial
03 Sept 2019, 09:23Good day Samona Govender,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Sept 2019, 09:23
Official
Good day Samona Govender,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***