IN
Ignus N

1 reviews | Active since Jul 2014

30 Jul 2017, 14:15

Credit Card Qualify/Approval

<p>So, I got to fnb branch, and they tell me I qualify for a gold credit card, I told the consultant I am a student and will think about it. So, after a few days I decided to do an online application, they phoned me to do a credit check and confirm all my detail and limit I want of R3000 only. The application was sent to me to be singed, and I was asked for bank statements, id copy and lease agreement. I sent that off. After few days, they told me they can complete my application because I did not attach a work contract or payslip. I phoned them and told them I advised the consultant I am a student busy studying towards my flying licence, and I receive an allowance form my dad monthly of R22,000 and it was fine and the application was continued over the phone. Now they tell me I am not allowed to have the card because I do not work and have a payslip, why did they go ahead with the application and allowed me in the first place then??? Where is your standards between right and wrong, they one consultant approves you, and then another comes and says no, make up your mind! This is pathetic service, I see the credit card facility is already showing on my fnb profile so now I don’t know what fnb story is with this, make up your mind and if I cnat have the facility remove it and shuff the application because this is just pathetic, wasting my time. I had this services before and an overdraft with my old bank, I should have stayed with them!</p> <p> </p> <p> </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2017, 09:10
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

IN
Ignus N's update01 Aug 2017, 14:20
Reviewer Update

Good day, thank you for your feedback, please cancel my application and remove the credit card facility from my bankig profile.