CREDIT CARD POOR SERVICE

I am very disappointed in the service am getting from the bank i have been with for years now. I app**** for a credit card more than a week ago 9on the 16th of Jan 2019 at a branch) and last week i submitted (on the 21st of Jan 2019)the documents that i was requested to send but nothing still thus far. why wont i just get a feedback of the outcome so that i can make other plans maybe approach Capitec or Absa or Standard bank etc. What happened to this bank, the service used to be on point but these days even the people that work at customer care have no idea of what one is looking. Sad reality but we going down team in terms of the standards. Someone please give me feed back at least.

Regards,

Emmanuel