Credit card payments recorded as missed

To whom it may concern. Based on the number of complaints which have been logged against you I truly hope mine will not be amount those that get ignored.

Now I recently get ahold of my credit report because I wanted to see how I was fairing and I noticed that all of the payments which I have been making towards my credit card which has now been closed were recorded as being missed. Now there was a point in time where I was unemployed and could not meet my obligations and in June of 2019 through a third party GLA debt collectors I started making payments towards the settlement of my credit card and during this time not one payment was missed. I was very much consistent and with each payment I made the balance owed reduced but it appears your organisation disregarded hence the missed payments being sited on my credit report. As a result of this I am unable to apply for any credit or open up an account my credit profile is literally ruined despite again MAKING payments consistently since June 2019 to settle the debit on my credit card. Can someone from your organisation kindly advise why none of the payments I made were recorded despite AGAIN paying R6000.00 every month in order to close this account. The impression this is creating is that I never made any payments towards my now closed credit card and that it was simply closed no record has been made of any of the payments I made.

Please urgently advise as this is NEGATIVELY affecting my from purchasing a home despite having saving available for a deposit. Kindly stand by your motto on how you can help clients and not how can we ***** you over.

One last thing last year I was told my cheque would be closed this has not happened my revolving loan despite being settled is still active can all accounts that I have with your institution be closed as previously advised.