Credit Card Payments & Poor Administration

Last month I saw huge amounts being paid into my CC. And the following day it gets deducted from my CQ. So I've investigated the situation and found it's the max payment amount taken for my CC. I've gone into the bank to have this changed and have them ensure the smallest amount to go off. Again, same situation this month and now they can't change it, they can only change it next month.<br> <br> No one takes responsibility for their poor admin skills and now I get a bad credit record! Because someone else doesn't know how to do their job.<br> <br> This is not the first time I'm having issues. And I feel like burying my head in the sand, because I have refered hundreds of people to FNB for easier banking.