Credit Card payments

Hi,

I have a problem with my FNB credit card, I have been debited twice this month and whenever I call to reverse the payment on ********** , there is no one to pick up and no one to help.

I’ve went to a branch in Boksburg, the one lady told me that she cannot help me, I need to still call the credit card collections department. I’m now sitting with R652 out of my account because money has been deposited into it and I can’t reverse the debit order back and no one to help me?

Completely shocking and I will be possibly moving onto Capitec Bank because the way of banking is so much more simple.