RM
Rene M
1 reviews | Active since May 2013
30 Nov 2015, 16:12
credit card payment pending
On Saturday the 28th I made a few deposits with my fnb gold credit card, using the world sports betting site. The first one went through with no issues, when I tried again it failed and gave me an error, so I attempted a few more times also failing. After a few hours a received 2 sms's saying that 2 transaction were successful, so i checked my world sports betting account and it didn't reflect the deposit. I contacted world sports betting and they checked and say that they can see the 2 deposits but need an authorisation code from my bank to clear the deposits which is weird as i didn't have this issue before. According to world sports betting the payment is pending on the banks side.
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Replies (1)FNB (First National Bank)'s replyOfficial
30 Nov 2015, 16:49Hello renemoodley,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 823974.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 823974.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Nov 2015, 16:49
Official
Hello renemoodley,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 823974.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 823974.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
