RM
Rene M

1 reviews | Active since May 2013

30 Nov 2015, 16:12

credit card payment pending

On Saturday the 28th I made a few deposits with my fnb gold credit card, using the world sports betting site. The first one went through with no issues, when I tried again it failed and gave me an error, so I attempted a few more times also failing. After a few hours a received 2 sms's saying that 2 transaction were successful, so i checked my world sports betting account and it didn't reflect the deposit. I contacted world sports betting and they checked and say that they can see the 2 deposits but need an authorisation code from my bank to clear the deposits which is weird as i didn't have this issue before. According to world sports betting the payment is pending on the banks side.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2015, 16:49
Official
Hello renemoodley,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 823974.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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