SL
Samantha L

1 reviews | Active since May 2016

28 Feb 2018, 13:37

Credit card paid up - No response

My credit card is paid up. I emailed FNB on 7 February requesting them to close the account and send me paid up letter To date no response received.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Feb 2018, 13:58
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Credit Card Division for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)