SK
Siphelele K

1 reviews | Active since Nov 2021

12 Oct 2022, 15:48

Credit card paid up letter

I contacted the Credit Card call centre and requested for a paid up letter to be sent to me with respect to my FNB Credit card which I had requested to be closed. This was about 2 weeks ago and till today I haven't received the letter. Also FNB hasn't updated Experian that my FNB credit card account is closed and it keeps on appearing amd negatively impact my applications. Please send me a paid up letter urgently.

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Replies (1)
SK
Siphelele K's update17 Oct 2022, 13:51
Reviewer Update
Till today, I've had no proper reaponse from FNB except for a reference number for my complaint.

I still await receipt of my paid up letter which hasn't been sent.

I only received a generic response with a reference number.

Why am I struggling like this?