credit card ordered. wrong amount on it no payment

so i got called about getting a credit card from fnb. while i was away i was contacted and agreed to get a transfer payment thing where they settle the debt at another bank and put it on budget. this was on the 15th. i said i am interested and will get back to them on the 17th. this was done. they sent me a form to fill in stating how much was needed to close the other bank's amount. i filled this in. i was sent a quote with the wrong amount on it. this was never signed by me. i brought this to the attention of johanna. she said back office will sort it out. i went to fetch my credit card. all things went well at the branch. was told it is active. no issues. get to my office and the wrong amount had been loaded onto the budget side. and no payment was reflecting on the other bank. i then asked when this would happen. \it takes 3 days"now it has been more than 3 working days and still nothing has happened. still no payment has been made nor has the correct amount been loaded. this must be resolved by 3pm today or you can take your useless credit card and shove it along with the pathetic excuses i am getting!!!"""