Credit Card ***** on a new credit card (***** National Bank)

(I recently received a new Credit Card and a month or two later a transaction was completed on an website and I was given a call by FNB to report a possible *****ulent transaction (How did they know/suspect *****). I verified that a transaction was made on my account and I then immediately blocked the card. I contacted FNB as they had stated and I opened a case and ordered a new card.

I was told this was a transaction made with the physical card but I can assure that even to this day I have possession of the card, I have never given that card to anyone I don't even hand it to store employees and no one has access to my card. After waiting weeks and constantly following up and answering repeatedly the same questions over and over when I pushed for a resolution (seeing FNB did not bother to contact me once for an update) the case was abruptly closed and I was sent a pdf stating they take not responsibility.

I've logged a complaints with the bank as this is not acceptable. Next stop will be the banking Ombudsman seeing that FNB does not care about its customers and cannot guarantee transaction safety.