Credit Card not downgraded as requested

I attempted to increase the limit on my Gold Credit Card, and instead I was upgraded to a Premier Credit Card. So now I want to cancel the Premier card and only increase the limit on my Gold Card.<br> <br> I went into the Bank, who told me to phone Credit Card Services which i did from the Bank, only to be transferred to 2 different departments before reaching the final person i spoke to. This person told me they do not do cancellations.. seriously? I needed to email [Email Removed] with my problem and my details and they would give me a call and cancel my card. I did that, and was not contacted. I had a complaint logged and got the reference 879450.<br> <br> I was contacted on Tuesday and told that the relevant department will contact me.. I was contacted again shortly after, and the agent told me there was a fault on the system when i attempted to increase my limit and was upgraded instead. I told her I want to be downgraded to the Gold account that I used to have. She told me it would be done and she will have the new card delivered by Friday. I went to FNB on Friday, and it was a Premier Credit Card. I had them cut it up because I want my account downgraded! This is ridiculous.<br> <br> Sort it out!