Credit card not delivered as per message received by Mr D. Courier

Credit card delivered as per sms received with ref number R ********** 9. tried phoning them x2 , held on for 15 minutes. Phoned First National Bank , lodged complaint , need feedback, was told I would be phoned back by 12, no callback. Phoned back to Mahlori Maluleke , he said he is holding on for Mr. D courier as well and can't get through as to speak to a manager, told they are in meetings on Fridays and not available. Held on long for a " Senior Consultant"....I'm 9 minutes on the phone, dropped the call. PHONE ME BACK ASAP AND DELIVER MY CARD TODAY!