Credit card not delivered and no communication

Received an SMS from Mr D saying they would be in contact to arrange delivery 8 days ago from FNB. I received ONE call the next day from a private number that ran for 7 seconds. I don't normally answer private numbers, unless they are persistent. 2 days ago I realised they weren't going to contact me and phoned FNB. After being told that Mr D had logged that they tried to contact me, FNB logged a ticket with MrD and said they would contact me promptly. I am still yet to hear from MrD. I know this isn't directly FNB but they should be able to back their delivery service. I went with FNB in the beginning because of their service but feeling like I will be able to open an account else where before I get this card.