Credit Card Not delivered

I app**** online for a replacement card which should have taken a max of 7 working days for delivery. I received a call from on the Thursday the couriers company MR D asking for my address to deliver the card. I had made it quite clear I would collect from the Long St Branch. I was told that it would be there on the Monday. Two weeks later I am still waiting. This is not the first time FNB has failed to deliver through the Mr D courier service. Why they insist on continuing with them and frustrating their clients shows a lack of empathy and care.