Credit card not delivered

<p>I was contacted by courier's, I believe, as to where they could drop off my credit card and gave me the option of my home or an fnb branch and I asked that it be delivered at the fnb branch in knysna. They notified me that it would be delivered on Tuesday before 3.</p> <p>I needed my credit card urgently before Thursday so this worked perfectly, but just to go the extra mile I contacted you as well as the courier twice a day before to confirm that it would be delivered at the knysna branch LATEST 3pm and was told this was a cer*****y and "I didn't have to stress".</p> <p>As I was in plett for work at that time I made special arrangements to be in knysna at 3 to collect the card.</p> <p>I got there at 2:50 and was told that the card hasn't been delivered yet so we called the couriers and they said the card would be there at 3:30 so I waited the extra half an hour only to be phoned back and told THAT A GLITCH IN THE SYSTSM HAD OCCURRED AND THE CARD HASNT BEEN PICKED UP EVEN.</p> <p>Now forgive me for being naïve, but with today's technology is it remotely plausible that that only popped up after I've confirmed more than once for the card to be delivered and for them to only notice at 3:30pm that the card hasn't even been collected by the courier? Is that even acceptable?</p> <p>But wait now, it doesn't simply stop there, because if anything is worth doing, its worth doing committedly. Even stupidity it seems.</p> <p>I told them I didn't want apologies as I needed the card urgently and that "a glitch" isn't good enough nor is it my fault or concern. I was told that due to the public holiday I would only receive the card in Thursday and it turns out they were going to drop it off IN CAPE TOWN AT MY OLD HOME ADDRESS WHICH IVE CHANGED ALREADY TO MY NEW ADRESS IN KNYSNA AND SHOULDN'T EVEN BE DROPPED OFF AT MY HOME ADDRESS REGARDLESS AS I REQUESTED IT BE DROPPED OFF AT THE FNB IN KNYSNA SEVERAL TIMES.</p> <p>I don't want apologies as they mean as much to me as telling me there was a glitch. Meaningless words that don't change my predicament. I want solutions and an attempted effort to rectify your wrong doing. I need that card now. Not Thursday. Now. I have gone beyond my role as a client to assure that the card arrives but I cannot compensate for bad service sadly.</p> <p>I will now have to make special arrangements as I won't have my credit card which, again, I will probably only get an apology for my inconvenience. Fantastic.</p> <p>Please fix this. I will now play the game of trying to be as loud as possible posting this on as many sites as possible because apparently that's the only way to get special attention.</p> <p>Your credit card division tried to contact the courier's to get answers but the phone was dropped twice and the third time they didn't bother at all</p>