Credit card not delivered

My wife HA Thistlewhite credit card expires at the end of February 2016. She went into FNB Menlyn Square to order her new cards, Credit card and petro card. On the 25th February she went to collect her new cards and only her Petro card was there no Credit card. The assistant said sorry it was a technical error. How can the best IT bank in SA, your own claim, make such a silly mistake. Ann was told that they would have to reorder her cards and that will be another 5 working days. I would think that an error on your side it should be made as a priority and have a 48 hour turn around. Mean while Ann card expires today.