Credit Card (not)

I am a frustrated costumer, I have spent over an hour on the phone being transferred from one department to another and no one can fix what I feel is a very small issue.

My credit card ***58 9000 which was under debt review was paid off in December 2019 and I received the paid up letter, however till today the credit card is still listed under all my banking profiles on the app and online, what is it so difficult in removing this listing which none of your departments can fix?

The interaction with your various departments from debt review to card Credit cart has been nothing but pathetic.

can you please fix this before i find a new banking home. I DO NOT HAVE A CREDIT CARD UNDER MY NAME.