1 reviews | Active since Jun 2016
Credit Card Nightmare
<p>After getting a call from FNB sales and accepting a credit card, the next part of the process was nothing more then absoulutly frustating. From the email centre you need to send you documents to, to the fact that no one replies to during this process at all. I mean you sending confidential documents and there is no reply to tell you its recieved. Well all I got back after sending my documents 4 times as they kept saying they did not get it :( Then at the end of it all I get a automated email saying my bank statement is incomplete. ARGGGGGGG how can it read 14 pages complete on my end but on FNB its somehow incomplete. I am at the point of frustration and near wanting to cancel the application ASAP. Yet I am afraid that will take me another two days to get hold of the canelation department. If I ever manage to get someone ? I dont have time in a day to continually have to recieve emails from FNB saying that I need to send documents or that this or that is not working from your end. Its a waste of time> I bank with you for 8 years and yet you cant even get my bank statements from my account for this application ???? </p> <p> </p> <p>Please fit it or cancel my application with immediate effect! </p> <p> </p> <p>Mr Beukman </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
