Credit Card money to be payed back into my account ASAP

Good day,

Someone contact me and sorted the issue out. Money was transferred to the wrong account. even though I don't even have a loan account or know account numbers. I had to contact FNB once again to be send from one department to the other. I eventually found one soul that was willing to help me. Kerwin found the money and told me the money will reflect in my Capitec account in 4-7 working days, it's been 8 days now and I once again had to phone FNB, was send from one department to another.

I am now handed over to lawyer and own FNB R876.90 because FNB can't do one job. I want my name take off from the lawyers and my Credit Record Cleared. That it show I've made a payment on time, but the money was lost. I tried contacting the collection manager Russel but without fail he doesn't answer a phone

I need immediate help cause phoning you and spending hours on the phone is getting me nowhere