CREDIT CARD MESS UP - once again nobody knows or cares

All I am trying to do is get the latest instalment due and the latest statement for my credit card. It took three separate calls, of each approximately 5 - 10 minutes. Only to be transferred and having to repeat myself or being told to call a different number. The app and banking is not updated. And I can imagine in a couple of days FNB will send me a demand of payment? Please FNB - get your act together - I dont have time to chase you. And the best part is that if its not reflecting on the banking or the app - THEY WILL CHARGE ME TO SEND A STATEMENT?? Please just email me what I am entitled to - if your system is not working properly, it is NOT MY PROBLEM..........