1 reviews | Active since Nov 2012
Credit Card mess
I requested a new credit card more than two months ago. I asked for the card to be delivered to my office at the University of Pretoria, but it was not. In spite of several email complaints to FNB nobody ever called me. Finally today I logged another complaint and somebody told me my card was waiting for me at FNB Potch!!! What??? Why?? They told me I have to call FNB and order a new card. I called the Credit Card number and waited on the line for more than 30 minutes without the call being answered.
Can someone from the Credit Card division please call me to resolve this mess. It was not my mistake - it was the mistake of FNB and I cannot understand why I have to make calls lasting hours long to correct the mistakes made by FNB.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)