credit card machine

I app**** for a credit card machine on the 12 of Dec 2015. They told me it will take between 5 and 10 working days. I followed up after 5 days and was told that it is been prosessed and they will contact me. After 2 days I phoned again and the call centre person said she will forward it to the excalating department. After few days I phoned again and the person said it takes 14 working days . Which will be tomorrow. today when I phoned the excalating department the women told me that my application was ndt even processed!!!! Which means the 14 working days will start all over again!!! The lady was not helpful or friendly at all!! She did not even apologies for the error! Guess it is not FNb that loose R30 000 or more a day because my clients can not pay with a crediet card. My problem is still not solved...any advice from someone which bank can offer me better service and a credit card asap