CR
Craig R
1 reviews | Active since Feb 2015
14 Aug 2020, 08:52
Credit Card - Limit Increase requested - New Account opened instead
Firstly, I cannot submit a complaint on their web-page as I get an error 404. Secondly, this is the message I initially wanted to submit but couldnt due to the above mentioned error:
I went on the FNB app and selected the option to increase my current Gold credit card limit. I now received notification that a Premier credit card has been ordered. I do not want a new card with new, additional, monthly charges. Either bill me for what I wanted or cancel the Premier card and increase my current card limit as was initially requested.
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Craig R's updateReviewer Update
18 Aug 2020, 08:10Good day,
Thank you for the reference number. I have received the same notification via SMS last week Friday 15th August.
A consultant called me the same day I received the SMS and I was unfortunately busy at the time. I requested that they call me the following day, The consultant stated that they could not contact me the following day as it was a Saturday and that they would diarize it for the following work day which was Monday 17th Aug. I'm still waiting for the phone call....
Thank you for the reference number. I have received the same notification via SMS last week Friday 15th August.
A consultant called me the same day I received the SMS and I was unfortunately busy at the time. I requested that they call me the following day, The consultant stated that they could not contact me the following day as it was a Saturday and that they would diarize it for the following work day which was Monday 17th Aug. I'm still waiting for the phone call....
CR
Craig R's update18 Aug 2020, 08:10
Reviewer Update
Good day,
Thank you for the reference number. I have received the same notification via SMS last week Friday 15th August.
A consultant called me the same day I received the SMS and I was unfortunately busy at the time. I requested that they call me the following day, The consultant stated that they could not contact me the following day as it was a Saturday and that they would diarize it for the following work day which was Monday 17th Aug. I'm still waiting for the phone call....
Thank you for the reference number. I have received the same notification via SMS last week Friday 15th August.
A consultant called me the same day I received the SMS and I was unfortunately busy at the time. I requested that they call me the following day, The consultant stated that they could not contact me the following day as it was a Saturday and that they would diarize it for the following work day which was Monday 17th Aug. I'm still waiting for the phone call....