Credit Card Limit Increase

Shocking service. On 10 March I app**** via my Banking App to increase my credit card limit. After receiving the Pre-Agreement Quote and the Debi-Check Mandate I heard no further. I called and was told they needed my latest IRP5 as I am a commission earner. The latest IRP5 is not yet available, the tax season has not yet opened. I emailed FNB and sent a copy of my SARS Efiling application for Tax Directive which details income I had declared. I supported this will commission sales advice for the past 12 months - the total which coincides with the amount I declared to SARS. It is now another 3 days later, still no response from FNB so I had to call again. Again, the consultant said they were waiting for the IRP5 and she could not do anything except send an internal mail to the validations dept confirming I had enquired. FNB promote self service deliveries but their support systems let this channel down - shocking lack of updates and feedback. Truely disappointed.