Credit Card Limit Increase
I logged on to Internet Banking about 2 weeks back and clicked a Upgrade Credit Limit now box on the screen. I selected the amount, signed a quote and sent off to the address specified (15th October).
However - since then, nothing has happened. What is going on with the application?
The pop up imp**** pre-approval (ie instant) but I was happy to wait a few days. Credit Card puts me through to Limit Increase who says it should be 3-5 days. A further call just escalates with no action.
Please can someone tell me what is going on, give me an ETA or approve the application? From previous experience, the call centre investigate/escalate which does never seems to result an answer.
Good Day Grant
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Grant
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***