1 reviews | Active since Jul 2011

29 May 2017, 13:26

Credit Card Limit Increase

<p>Attempted increasing my credit card limit on Friday past, but failed via online banking. Consultant called me stating I qualify for X amount and it would be increased within the next 24 hours. By Saturday it still hadnt changed.</p> <p> </p> <p>Attempted increasing limit via online banking a second time, this time it went through - credit limit would be what the consultant told me.</p> <p> </p> <p>Monday morning - Credit limit has still not increased. Completed the credit limit application online again - went through again. Still no change.</p> <p> </p> <p>Both the 2nd and 3rd attempt went through, i received emails and SMS's stating my limit was increased.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2017, 10:29
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Complaints Resolution

Naomi Petersen

*** (option one)