Credit card limit decrease

Item: FNB (First National Bank)
Rating: 1
Author: Thulisile N

I called the call center to have my credit limit decreased, It impossible to get assistance I spoke to 3 Agents ( Aaron ,Sharon and Sikazele) they only authenticated my details and did not process my request. I am told that on the app i can do it my self however there option is not there, i can only increase not decrease the limit. Online banking does not have that option a well, It's been 2 days and all i want is to decrease the limit. Th y are so quick to increase the limit but take forever to decrease it. The 4th agent that i spoke too (Nthabiseng) promised to assist me, Now i wait and see

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Replies (1)

FNB (First National Bank)'s replyOfficial

23 Mar 2018, 13:07

Good day Thulisile,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Best regards,

FNB (First National Bank)'s reply23 Mar 2018, 13:07

Official