Credit Card Limit Decrease

<p>To decrease a credit card limit is a nightmare! </p> <p>I called my premier banker on 23 June who told me I needed to send an email (to ********** and once they received the email it would take 5 working days and the limit would be reduced. </p> <p>The email bounced, by which I called the bank again and was told to rather try another address ********** This email bounced as well because the address does not exisit, but I sent the email again to the first email address and this time it did not bounce.</p> <p>It has been more that 10 days, and I have not received any notification that the email has been received, and neither has my limit been reduced. </p> <p>This is <strong>unacceptable</strong> because they can increase a limit at a click of a button, but you have to jump through so many arbitrary hoops to get this done. </p>