ST
Sarel T
1 reviews | Active since Jun 2012
11 Mar 2016, 12:42
CREDIT CARD LIMIT CHANGES
I received an sms stating that my credit card limit has been decreased. I phone fnb 4 times and was put trough to 7 to 8 people in the 45 mins I spent on the phone. Finally someone tried to help me but could not do anything. <br> <br> The lady said that my credit card limit has been decreased due to 1 late payment in Jan 2016. The payment was 9 days late!!!! <br> <br> This is totally unacceptable. Fnb`s services is not just shockingly bad but the people at fnb does not know what they are doing.
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FNB (First National Bank)'s replyOfficial
11 Mar 2016, 13:00Hello theronsc,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886897.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886897.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Mar 2016, 13:00
Official
Hello theronsc,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886897.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886897.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)